Reviews

"Garrett, Just a quick THANK YOU for the way you and your staff treated us during our recent vacation to Rapid City. Your staff went above and beyond to help us in our efforts to get my trike fixed. Your no pressure sales staff took the time to answer all of our questions regarding our purchase of the trike and even allowed a test drive (unheard of in Oklahoma). You made our buying experience a pleasant one, and for that we just wanted you to know how much we appreciated that. Once again, your service department and sales team are a class act. Thank you, R. Stephan Oklahoma"

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Anonymous - Shawnee, OR

"From my wife Michelle and I, between the awesome Victory setup at Sturgis, having R.Lee Ermey, getting the FIRST AWESOME Victory tattoo, we wanted to thank you, your crew out there was the best, we had a blast and look forward to seeing you all in South Dakota again. Thanks for a great crew and a great time!"

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John Roberts - Farmington, MI

"Gentlemen, I wanted to pass along my deepest thanks and appreciation to your service department at Rice Honda/Suzuki. My wife and I were stranded on our 1985 Goldwing Aspencade 30 miles from our hotel in Rapid City en route to the Sturgis MC Rally. After a AAA tow to your dealership, the problem was quickly diagnosed as a bad wire in the stator/battery harness and a fried solenoid. Your service department had us back on the road the next morning by 9:00 a.m. so we were able to enjoy the Sturgis experience. We appreciate the friendliness and professionalism of your dealership in solving our problem so quickly. Rice Honda/Suzuki will be highly recommended by us for anyone in the Rapid City area. Thank you again for turning what could have been a bad problem into a positive experience. I hope you had a great week serving the bikers during the Sturgis bike week. Corey N. Simi Valley, Calif."

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Anonymous - Simi Valley, CA

"I stopped into the dealership while I was waiting for my semi to get repaired. I have been waiting to buy a bike and wasn't sure exactly what to get Victory or Harley. I wanted to look at a Cross Country in Lime green with flames, which was in the dealership, but I never made it that far as I spotted the HardBall onthe sales floor. I asked Mark for some help and he did an outstanding job in helping me out. I was in love with the bike and Mark fed my desire to buy. Through out the whole process, I had Marks full attention and even to this day he takes time to talk with me when ever I come in, I like the small details like that. As far as the service I have recieved since my purchase, it has been top notch, and my bike is a long realized dream. I love the HardBall and am looking forward to Sturgis bikeweek. I highly recommend this dealership."

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Jason Bullis - Bowman, ND

"Wade and Larry went out of their way to make my deal happen. I truly appreciate the effort they put forward, and the consideration and politeness that was afforded me. Thank you to all!"

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Anonymous - Rapid City, SD

"I JUST UPGRADED FROM MY VEGAS TO THE 2013 VICTORY CROSS COUNTRY IN MIDNIGHT BLACK WITH FLAMES. THE FIRST ONE IN SOUTH DAKOTA! THE NESS THUNDER PIPES REALLY COMPLETED THE PACKAGE. THE FIRST THING I DID WAS TAKE IT, AND SHOW MY BUDDY AT HARLEY WHAT A REAL BIKE WAS."

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Paul Elias - Spearfish, SD

"I'd like to thank the sales and service departments for the help with getting my sled back into the action! Had a crash and the knowledge of the service team made the part buying process a breeze. I was given a "guarantee" by the parts department that if I had ordered my parts by a certain time that they were going to be at the shop ready for install and they actually showed up a day earlier before my scheduled service time! Very impressed and truly satisfied with their customer service. I made it on time to my Wyoming destination without having to lose any time while stopping at the shop.............Perfection! Thank You again!"

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Jason Ferguson - Faulkton, SD

"THE 2013 VICTORY HIGHBALL IS AWESOME. IT IS A BEAST!!! RUNS GREAT. PIPES, AIR BOX, AND MAP ARE GOING ON THIS WEEKEND..... LOVIN IT!"

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Steve Davison - Gillette, WY

"MY 2013 SUMMIT SPORT WITH THE 800R POWER TEK MOTER AND THE 154 INCH TRACK RUNS GREAT, IT'S A MONSTER!!"

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Curt Foster - BELLE FOURCHE, SD

"Dear Sirs, This has been a long time coming. I just now came across your business card and address. On 7/2/12 we were travelling through when we started having problems with our Goldwing cutting out and dying. We brought it in to you and you were able to get it in within the hour to diagnose it. That is unheard of in our area! When your amazing mechanic narrowed down the problem to our fuel pump, he again had us in and out in an hour! We were back on the road in no time! We finished up our 3600 mile trip with not another problem. ALL of your staff was friendly and attentive. Your mechanic was efficient and had a great sense of humor, your salesmen showed us the other Goldwings in stock, should our bike prove to be more of a hassle than it was worth to repair. All around wonderful experience that we still talk about to anyone who will listen. Thank you again for everything! Sincerely, J&L Nilson. Port Orchard, WA."

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Anonymous - Port Orchard, WA

"Super Service! Service guy were straight with me, "we do tire & oil changes in the morning, if you want any other service work done during Bike Week it is 1st come 1st served." I was in the que by 10am and they had my fork seals fixed by 4 or 5 that afternoon! Considering they will not see me til the next time I need service during an upcoming Bike Week, you're service is unmatched. I will be sure to let everyone in Manitoba know where to get great service in SD!"

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Anonymous - Winkler, MB

"Mr Rice and Family I just wanted to take the time to thank you all and your staff. I was in SD for the rally and my bike broke down and as a little person I am not able to ride any other bike. Your tech Scott Sterling worked on my bike committed to repair it.The dedication and compassion you and your staff showed me was deeply appreciated. If it was not for you and your staff my vacation surely would have been a bust."

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Anonymous - Belleville, NJ

"Always end up at your dealership every year I go to Sturgis for the bike rally, for service or just to visit and look around. Your customer service and service department can't be beat... even when so busy from the rally, you have exceptional customer service and take time to be social. I've had bad experiences at Honda dealers in Alaska, Alabama, Colorado, and Ohio. It's nice to see that you guys... still know what true customer service is and help foster the fact so much of us know, Almost everything is BETTER IN THE BLACK HILLS! Thank you guys and hope to see you again this year when in Sturgis for the rally. Also, I posted this on my facebook page and wanted you guys to read it. J.W. -Ohio I can't wait to get my bike back!!! Sitting at the honda dealer in Marietta, oh for a week and hasn't been touched. Wish I could just take it to Rice Honda in Rapid City, Sd! At least there, I know I would be treated well and my bike would be fixed correctly... and in a timely manner."

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Anonymous - OH

"On Monday July 9, 2012 I had the opportunity to meet Jeff Mundt in the service department of Rice Honda Suzuki Victory of Rapid City, S.D. Our trip from Pittsburg area Pa. to Custer, S.D. was in its third day of very hot long days of travel. My 2004 Honda Shadow Sabre 1100 began to experience electrical problems on Friday July 6. Unable to get to anyone before closing we replaced the battery thinking that was the problem. Fortunately one of our group had jumper cables to keep me going before finding a battery and unfortunately afterwards as well. Sunday the motorcycle was dead again. We were helped by Dan Herren owner operator of the wonderful Rocket Motel in Custer find Rice. We arrived on on your doorstep Monday morning just before opening. From there my experience with the service department was disheartening, from the aspect of what was wrong. From the aspect of consideration, concern, empathy, respect, speed of response and other praiseworthy adjectives my experience was wonderful. Of course breaking down 1500 miles away from home and having to spend almost $700.00 dollars was very frustrating. With all that being said Mr. Jeff Mundt of your service department was extremely gracious and concerning throughout my experience. He is probably the best service rep that I have ever encountered anywhere. Any question was answered clearly and completely. Every possible scenario was addressed and I was assured that the "fix" would solve the problem; and it did. Please extend my greatest appreciation to Jeff for his time, consideration and calm manner with which he handled a frustrated person at wits end, ME. I would love to have him experience some sort of recognition from Wade, store owner, or corporate reps if possible. My experience with Jeff Mundt and the service department was exception. With greatest appreciation, JDL, Madison Heights, Virginia."

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J. Lange - Madison Heights, VA

"Just dropping a note to Thank You at Rice Honda for the emergemcy repair on my GL 1800 C.S. Trike on Thursday July 5 2012. My drive shaft had slid back, and was no longer engaged. Your service staff called C.S. Trike and made the repair under warranty, and had me on the road in under two hours! Everybody at your shop was courteous and professional. My wife and I thank you very much. We were 1200 miles from our home in Missouri. Thanks; Mike M."

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Mike M - MO

"I am a stickler for customer Service. Your service manager Scott is 5 star all the way!! I would recommend your dealer ship service department to anyone. Thank you Scott!"

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Darlene Glass - Akron, OH

"I was on a motorcycle vacation from Ohio with 5 other women. My Goldwing was not handling well, the front end wobbled at all speeds. I did a search on Honda Dealers in Rapid City and thankfully found Rice Honda. They were able to get the bike in that day, ride it and determine what the issue was. I had 4 other mechanics ride the bike and they all said it was fine. I KNEW something wasn't right. The service manager, Scott rode the bike and found the issue immediately. Scott was so friendly and very helpful. I had been worried sick riding from Ohio not knowing if I needed wheel bearings or what the issue was. Scott, was very fair and honest. As it turns out, a new set of tires fixed the issue. The bike now rides like a Goldwing should! Scott I can't thank you enough for actually listening to the issues I was having, finding the problem and fixing it. I also can't thank you enough for the peace of mind! I wish you could always be my mechanic. Thank you for everything!"

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Darlene Glass - Akron, OH

"I was through your shop about a week ago with several other riders, one was on a Victory and he was in need of a set of tires. Your shop put him up first and in no time he was ready to continue with our trip. We were on a road trip from Canada through several states so this really helped us on our way. The Harley Dealer in Gillette had just turned me away when I showed up with a slow leak in my rear tire. I was told since I was riding on Metzler tires there was nothing they could do for me, short of selling me a new set of Dunlop tires. I had just put new tires on for the trip and had less than 2 thousand miles on them. I asked your service department if they would have a look at my 07 Deluxe HD. They were great! They fixed my problem in no time and we were all back on the road in no time. I have been riding for over forty years and have rode almost all makes , I bought a Harley thinking their service was better , perhaps there may be a Victory in my future. I must say I was impressed with the folks in your service department they are a credit to your shop. Yours Robert P"

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Anonymous - CANADA, XX

"I would like to give a big thanks to Scott Sterling and service crew. I was out in the hills for a bike trip on my 07 Vegas on June 8,11. the bike was running real rich had been to other shops and no one could get it running right. Scott noticed that it had stage one shotgun pipes and said some of the flash cards did not have great set ups sometimes. He said he had a set up he would like to flash into it The bike has ran the best it ever has milage on itersatate 44 highway 51. Changed my front tire and adjusted my shift lever had me in and out in 3 hrs, and enjoyed the rest of my trip to the hills. Even though i was not bying a new bike the sale staff were poilte and showing me new bikes and freindly chit chat. When I am ready to buy a new ride I will be back to Rice to purchace my next Victory. Thanks Jerry Ringlbauer"

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Jerry Ringlbauer - Sioux Falls, SD

"Mr. Rice, You don't remember me but as I get ready to leave Virginia and head back out to Sturgis I can't help but remember you and your help convincing the old man that he needed a new tire. I don't know if your remember but it was afternoon and we limped in with a cut out problem. Your tech found a loose wire going to the power commander. As we were wrapping up to go the man at the counter told me that the rear tire was bad. The old man with me, 70 years old did not have much money so I purchased the tire for him. Problem was we had to, I mean, I had to tell him right up front that he was getting a tire, end of story, and I was paying for it. Had I not done that he would have said no let's pass and try to make it back to Virginia the way it is. We put the tire on and by 5 ish we were back on the road for VA. It meant a lot to me that your shop first, worked us in with out an appointment and once you laid hands on the old mans VTX 1800 you did not let go. Your man got the job done. You allowed him to stay over to put the tire on to get us on the road after your closing time. Mr. Rice, that old man is not my father but a friend that I have known for years. This was his first trip to Sturgis and his health was not great during the trip. I don't know if you picked up on that but by being patient with him and talking with him that helped a lot. I can't thank you enough. The old man is an old biker. A real biker, no BS. He has not had the best life. Lot's of complications over the years, lets just say that. To have a shop that you don't know, help and do it with great respect is not something you come across much. Especially during Sturgis when you have so many customers. I noticed that you treated all your customers with the same regard. We stopped there because you were the only shop in town that was close. I feared the worse was going to happen that we would have to stay the night and loose a day on the road. As it turned out, that was not the case. Thank you, your dealership and your crew. The old man is suppose to head to Sturgis again this year. If he does and has any problems. We will come see you. If anyone we run into has an issue. There is no doubt where we will send them. Have a great year. Tim C Richmond, VA"

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Anonymous - VA